Professional Support

Support and Maintenance Program
VideoRay offers a support program called Advantage! , This meets the needs of our many customers who need a plan where they can count on absolute minimal downtime, a known cost for all repairs and maintenance, and an assurance of the latest technology at all times. Please click here to learn pricing and details about Advantage!.

Dealer and Manufacturer’s Support
Our growing network worldwide of dealers provide support, so feel free to consult the dealer from whom you originally purchased your VideoRay. As well, our factory is available to answer questions, provide advice, and perform repairs for any of our customers worldwide. We stand solidly behind our one-year, bumper-to-bumper warranty. You can reach the VideoRay factory by calling 610-458-3000.

Manual and Tool Kit
Other ways we support our customers is to carefully design and build a product that needs a minimum of support. This means a design that is inherently stable and easy to use, controls that are well laid out and intuitive, and features that are integrated and capable of handling tasks that our customers will require. A key part of proper design is a manual that is complete, clearly written, and explains how to avoid problems as well as how to fix the most common unavoidable problems. Equally important is a well-stocked tool kit with spare parts. Both a manual and tool kit are shipped with each unit.