- Program Benefits
PRODUCT EXTENDED LIMITED WARRANTY
VideoRay customer may purchase an extended warranty for their VideoRay equipment under the Extended Warranty Program.
VideoRay customer may purchase an extended warranty for their VideoRay equipment under the Extended Warranty Program.
All equipment originally covered in the original VideoRay 2-year warranty. Subject to the limitations and / or exclusions specified herein, VideoRay will repair or replace, at its expense and at its option, any system or component, which in normal use has proven to be defective in workmanship or material within the extended warranty effective dates.
10% the current Manufacturer’s Suggested Retail Price per year.
The extended warranty can be purchased in one year or multiple year increments.
The extended warranty will terminate on its expiration date. Extended warranty renewal must occur BEFORE the extended warranty expires to avoid a lapse in coverage and mandatory inspection, which includes a Systems Diagnostics Test. This must be performed at the VideoRay factory or a VideoRay Authorized Service Center. The owner is responsible for costs associated with the inspection and any repairs necessary to bring the equipment up to "satisfactory operating condition," including shipping.
For claims that are authorized under the provisions of this warranty, the owner is responsible for the shipping of affected product(s) to and from VideoRay, or an authorized service center.
VideoRay will not be responsible for any claim which has resulted from Acts of God, normal wear, misuse, abuse, improper configuration, repair, or alteration made, or specifically authorized by, anyone other than a representative of VideoRay authorized to do so. The giving of, or failure to give, any advice or recommendation by VideoRay shall not constitute any warranty by, or impose any liability on VideoRay.
The foregoing constitutes the sole and exclusive remedy of the purchaser and the exclusive liability of VideoRay and is in lieu of any and all other warranties, express, implied or statutory as to merchantability, fitness for purpose sold, description, quality productiveness, or any other matter. Under no circumstances shall VideoRay be liable for special, incidental or consequential damages, or for delay in performance of this warranty.
For more information or to summit a warranty claim, contact VideoRay at 610-458-3000 or support@videoray.com
Copyright 2012, VideoRay LLC The Global Leader in Micro-ROV Technology +1 610 458 3000
VideoRay® is a registered trademark of VideoRay LLC.
With ROVs starting under $10,000 (in the US), the cost is quickly justified when compared to commercial dive missions or funding the purchase, mobilization, staffing, and operation of larger ROVs.
One person can transport the tiny 8-pound sub, control box and tether. The Scout system weighs less than 70 pounds and packs neatly in one rolling Pelican case. All other systems fit in two Pelican cases that can be transported in a car trunk or helicopter, or checked as airline baggage.
Driving the VideoRay is similar to operating a video game. A specially trained ROV pilot is not needed. (In fact, kids raised on video games routinely put adults to shame piloting VideoRay.). VideoRay is equally at home with a search and rescue team as it is with a yacht owner enjoying live views of a coral reef in St. Thomas. Additional controls on advanced models include front camera focus and tilt, rear camera selection and automatic depth holding (see the product detail pages for complete lists of features and capabilities of each model).
Since VideoRay uses less than 500 watts of power, a car or marine battery with inverter, small gasoline generator, or any 100-240 VAC outlet powers the control box and submersible. The current running through the tether to the submersible is a comparatively safe 48 VDC, rather than the possibly lethal 360-plus VDC used by other ROVs. This makes it safe for divers to handle the submersible in the water, and for kids to swim with it in a pool.
Standard tether lengths vary by model, but additional neutral, negative, and positively buoyant tethers can be added to extend the overall reach of the VideoRay up to 1,100 feet. Tethers are available in a variety of lengths to meet the needs of particular water conditions or projects.
VideoRay's design has been perfected over years of extensive field experience. VideoRays have been deployed all over the world - from the warm, clear, calm waters of the Caribbean to hostile environments in the Arctic. VideoRays have been used in water too polluted for humans and in many places too confined or dangerous for divers to enter.
Tough materials -- acrylic domes, anodized aluminum, stainless steel, and Kevlar - used in the VideoRay ensure it will withstand repeated and extended use. The careful assembly, quality controls, and pressure testing in our assembly plants ensure that each unit will continue to provide service for years.
Our ongoing R&D, extensive spare parts supplies, and trained technicians ensure that our customers stay productive with VideoRay technology for years to come.
Every VideoRay comes with a two-year, bumper-to-bumper warranty. This covers any failure due to defects in materials and workmanship, so long as maintenance described in the manual is performed. VideoRay also offers an Extended Warranty Program. This meets the needs of our many customers who need a plan where they can count on absolute minimal downtime, a known cost for all repairs and maintenance, and an assurance of the latest technology at all times. Please click here to learn pricing and details about our Extended Warranty Program
All VideoRays come equipped with a color camera. The Scouts use a fixed 420 line, 0.3 lux color camera, accompanied by two 20-watt adjustable halogen lights. The Explorers, Pro and Deep Blue Series come with high resolution 570 line, 0.1 lux color cameras, which can be tilted 160 degrees. The Pro and Deep Blue models also include rear-facing black and white cameras with 430 lines, 0.1 lux and a high-powered LED array for illumination.
All models, except the Scout Series, include compass, depth sensor and auto depth holding capability. Pro and Deep Blue models can be augmented with a wide assortment of accessories, including grippers, positioning systems, scanning sonar and other sensors. Computer control and instrumentation are available, along with many customizations to meet the needs of diverse underwater professions.
Scouts and Explorers are depth rated to 76 m (250 ft). The Pro models are depth rated to 152 m (500 ft), and the Deep Blue 305 m (1000 ft).
The submersible units all weigh less than 4 kilograms (9 pounds) out of the water, and each can be easily deployed by a single person by simply hanging it from its tether and lowering it in the water. The total system weight ranges from 32 kilos (70 pounds) for the Scout to 81 kilos (180 pounds) for the Deep Blue.
