VideoRay’s Customer Care
VideoRays have proven to be the most reliable ROV systems on the market. However, all technology tools develop issues - when you need us, VideoRay’s customer care is always ready to get you back to your job:
Technical Support – Provides remote support by phone, email and other methods (such as remote login by appointment). Technical support is your first line of defense when you experience technical issues. Bruce Tedor, Technical Support Analyst, will solve many issues with a phone call or by remotely logging in to your Pro 4 computer. If the problem cannot be solved after a thorough remote diagnostic, we will either provide a quote for replacement parts for an on-site repair or the component can be returned to VideoRay for service. If the component needs to be returned, an RMA (Return Merchandise Authorization) will be issued to accept and track your property through our process. Once repaired, Bruce will follow up to make sure everything is working and close the case.
For potentially faster and more efficient service outside of the US, VideoRay operates the VideoRay Authorized Service Center program. Working with VideoRay certified technicians on staff, these centers can provide technical support, parts, and repair services. See http://www.videoray.com/dealer.html to find a VideoRay Authorized Service Center near you. Contact the center for specific shipping and return instructions for repairs.
From left to right: Crystal Sensenig, Bruce Tedor, Jarred Kolb