VideoRays have proven to be the most reliable ROV systems on the market. However, all technology tools develop issues - when you need us, VideoRay’s customer care is always ready to get you back to your job:
Provides remote support by phone, email and other methods (such as remote login by appointment). Technical support is your first line of defense when you experience technical issues. Bruce Tedor, Technical Support Analyst, will solve many issues with a phone call or by remotely logging in to your Pro 4 computer. If the problem cannot be solved after a thorough remote diagnostic, we will either provide a quote for replacement parts for an on-site repair or the component can be returned to VideoRay for service. If the component needs to be returned, an RMA (Return Merchandise Authorization) will be issued to accept and track your property through our process. Once repaired, Bruce will follow up to make sure everything is working and close the case.
|GENERAL CONTACT||SUPPORT CONTACT||PURCHASE OR SALES INQUIRY|
|VideoRay LLC||VideoRay Support||VideoRay Sales Department|
|212 East High Street||212 East High Street||Main: +1 610 458 3000 Option 2|
|Pottstown, Pennsylvania 19464||Pottstown, Pennsylvania 19464||Fax: +1 610 458 3010|
|Main: + 1 610 458 3000||Main: +1 610 458 3000 Option 1||REQUEST A QUOTE|
|Fax: + 1 610 458 3010||Fax: +1 610 458 3010|
INFORMATION REQUEST »
Fill out this form to request more information about VideoRay ROV Solutions, and one of our Sales or Support representatives will respond shortly. For matters that require an immediate response, please contact us at the numbers or emails listed above.
DIRECTIONS TO VIDEORAY »
212 East High Street, Pottstown, PA 19464